If your employer refuses to pay your end-of-service benefits in the UAE, you should gather evidence, understand what you are legally entitled to, and file a complaint through the proper channels. You may also seek legal assistance to negotiate or pursue your claim effectively.
End-of-service benefits are a crucial part of every employee’s financial rights in the UAE. These benefits—gratuity, unused leave salary, pending wages, and sometimes contractual bonuses—serve as compensation for the years you have dedicated to your employer. But disputes over end-of-service payments are far more common than many people expect. Some employers delay payment, offer less than what is legally owed, or refuse to pay altogether.
If you find yourself in this situation, there are clear steps you can take to protect your rights and secure what you are owed. Professional guidance from experienced Lawyers in Dubai can also make the process smoother and more effective, especially when employers become unresponsive or confrontational.
Here is a comprehensive guide outlining the actions you should take.
- Review Your Employment Contract
Your first step is to carefully check your contract. This helps you understand:
- Your exact salary for gratuity calculation
- Notice period obligations
- Whether your contract is limited or unlimited
- Any special clauses relating to end-of-service rights
A contract sets the baseline for your entitlement.
- Understand How Your Gratuity Is Calculated
Under UAE Labour Law, your gratuity depends on:
- Your basic salary
- Your total years of service
- Whether you completed at least one year of employment
- Whether termination was fair and lawful
Knowing the correct calculation prevents your employer from offering a lower settlement than what the law requires.
- Gather Supporting Evidence
You should collect:
- Bank statements
- WPS salary records
- Payslips
- A copy of your passport and visa page
- Employment contract
- Any resignation or termination letters
- Emails or WhatsApp messages discussing your benefits
Proper documentation strengthens your complaint.
- Communicate With Your Employer in Writing
Send a polite written request for your outstanding payments. Written communication creates a record that can later support your claim. Some disputes resolve at this stage if the employer simply needs clarification or processing time.
- Do Not Sign a Final Settlement Without Understanding It
Many employees sign a “final settlement” form without fully reading it. Once signed, it may limit your right to pursue additional claims. If you are unsure, seek legal advice before signing anything.
- File a Complaint With MOHRE
If your employer remains unresponsive or refuses to pay, file a complaint with MOHRE. The ministry will:
- Mediate the dispute
- Notify the employer
- Attempt to reach a fair resolution
Many cases settle at this stage because employers want to avoid further escalation.
- If Mediation Fails, Proceed to the Labour Court
MOHRE may refer your matter to the Labour Court if no agreement is reached. The court will review:
- Your documentation
- Employment history
- Legal entitlements
A favourable judgment can compel your employer to pay what they owe—and sometimes additional compensation if the dismissal was arbitrary.
- Seek Legal Support for Negotiation or Litigation
Handling the process alone can feel overwhelming, especially if the employer pushes back or tries to complicate the matter. Skilled Lawyers in Dubai can take over communication, prepare your evidence, negotiate more effectively, and represent you if the case moves to court. Their involvement often encourages employers to settle quickly and fairly.
Final Thoughts
When an employer refuses to pay end-of-service benefits, it is important not to panic—and equally important not to delay. UAE labour laws strongly protect employees, and with proper documentation and timely action, you can secure your rightful payments. Whether through negotiation, MOHRE intervention, or legal proceedings, your rights are enforceable, and solutions are available.
